Privacy Policy

Personal information: name, date of birth, contact details, address, and emergency contact.

Protected health information (PHI): medical and psychiatric history, diagnoses, medications, assessment responses, and clinical notes created during your care.

Payment information: a securely stored payment method processed through Stripe. We do not store full card numbers on our servers.

Technical information: IP address, browser type, and basic usage data collected through cookies (see our Cookie Policy).

We use your information to provide and coordinate your care, schedule appointments, process payments, communicate with you, comply with legal and professional obligations, and improve the quality of our services.

Treatment, payment, and healthcare operations: as permitted under HIPAA, we may share PHI for your treatment, payment for services, and standard healthcare operations.

With your authorization: we disclose information to outside parties — such as your therapist or primary care provider — only with your written authorization, which you may revoke at any time.

As required by law: we may disclose information when required by law, court order, or to address serious threats to safety, or to comply with mandated reporting.

Business associates: limited service partners (such as our payment and telehealth providers) may receive information under appropriate safeguards and agreements.

You have the right to access and copy your records, request amendments, receive an accounting of certain disclosures, request restrictions on uses and disclosures, request confidential communications, obtain a paper copy of our Notice of Privacy Practices, and file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights have been violated. We will not retaliate against you for filing a complaint.

Telehealth sessions are conducted over secure video. Sessions are not recorded unless you give explicit consent. Please join from a private location to help protect the confidentiality of your conversation.

We apply administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and access limited to authorized personnel. No method of transmission or storage is completely secure, but we work to protect your information consistently.

We retain your records for the period required by North Carolina and federal law. After that period, records are securely destroyed in accordance with applicable regulations.

We use cookies and similar technologies for site functionality and analytics. Details are available in our Cookie Policy.

This practice primarily serves adults. We do not knowingly collect personal information from minors without the consent of a parent or legal guardian.

We may update this Privacy Policy from time to time. Changes take effect when posted, with the updated date shown above.

Questions or privacy requests? Contact Illusions Dissolved Mental Health and Wellness, PLLC at 984-600-1267 or shelawest@illusionsdissolved.com.